Refund & Cancellation Policy

1. Overview

PostMint provides digital, AI-assisted content generation services. Since our services involve digital processing and content generation, our cancellation and refund policy is described below.

2. Cancellation

A customer may request cancellation before PostMint has started processing the requested service.

Once processing or content generation has started, cancellation may not be possible because the service involves computational processing and generation of customized digital content.

3. Refund Eligibility

A refund may be considered in the following circumstances:

• Payment was successfully completed but the requested service could not be delivered due to a technical issue on our side.
• The same transaction was accidentally charged more than once.
• A refund is otherwise approved by PostMint after reviewing the specific circumstances of the request.

4. Non-Refundable Situations

Refunds may not be provided where:

• The requested service has already been processed or generated.
• The customer does not like the style, tone, wording, or creative direction of AI-generated content.
• The customer provides an incorrect or inaccessible website URL or incorrect information.
• The customer changes their mind after the digital service has been processed.
• The issue is caused by information provided by the customer or by a third-party service outside our reasonable control.

5. Failed or Unsuccessful Payments

If a payment fails and the amount is nevertheless debited from the customer's bank account, the transaction may be automatically reversed by the payment provider or may be processed according to the payment provider's applicable procedures.

Customers should contact us if a payment was debited but the PostMint order or service was not successfully created.

6. Duplicate Payments

If the same order is accidentally paid for more than once, please contact us with the transaction details.

After verification, the duplicate transaction may be refunded to the original payment method, subject to applicable payment processing procedures.

7. Refund Request Process

To request a refund, please contact us using the email address below.

Please include:

• Your registered email address
• Order or transaction details
• Date of payment
• Reason for the refund request
• Any relevant supporting information

8. Refund Processing

Approved refunds will generally be initiated to the original payment method used for the transaction.

After a refund is initiated, the time required for the amount to appear in the customer's account may depend on the bank, card network, UPI provider, or other payment service provider.

Cashfree states that once a refund is initiated with the bank, it generally takes around 5–7 working days to reflect, although actual timelines may vary depending on the parties involved.

9. Service Issues

If you experience a technical problem with a PostMint service, please contact us as soon as possible. We may attempt to resolve the issue or regenerate the requested content before considering a refund.

10. No Physical Shipping

PostMint provides digital services only. No physical products are shipped or delivered.

Generated content is delivered electronically, such as through email or through the PostMint platform.

11. Contact Us

For cancellation, refund, payment, or service-related questions, please contact us.